Customer Service Training, Tips, Articles & Videos with Myra Golden

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I work with companies that are serious about delighting and keeping customers. My blog includes thoughts, articles, videos, and even rants about customer service. Thanks for stopping by. :)

What I Write About

• Absenteeism & Adherence to Schedule (2)
• Agent Occupancy (1)
• Airline Customer Service (1)
• Apologizing to Customers (4)
• Apple Customer Experience (1)
• Apps I Can't Live Without (1)
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• Business Ethics (1)
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• Call Center Glossary (1)
• Call Center Management (14)
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• Call Center Technology (2)
• call flow (2)
• Celebrating Great Customer Service (1)
• Comcast Social Media (2)
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• Complaint Handling (13)
• Consumer Feedback (5)
• Contact Center Quality Monitoring (3)
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• Crisis Management (2)
• Customer Advocacy (1)
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• Customer Relationship Management (1)
• Customer Satisfaction (4)
• Customer Satisfaction Survey (2)
• Customer Service (60)
• Customer Service Associations (1)
• Customer Service Culture (3)
• Customer Service eLearning (2)
• Customer Service Quotes (5)
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• Customer Service Training (14)
• Customer service training videos (5)
• customer service videos (2)
• Customer Service Week (2)
• Customer WinBack (1)
• Difficult Customers (24)
• Disaster Recovery (1)
• Edward Deming (1)
• EFTPS scam (1)
• Eliminating Unacceptable Employee Performance (3)
• Email Best Practices (15)
• Empowerment (1)
• Entertainment (12)
• Five Minute Fridays (3)
• Getting employee buy-in (1)
• Growth/Strategy (1)
• Guy Kawasaki (1)
• How to Ask Customers Questions (1)
• How to Get Reps to Express Empathy (2)
• How to Give Constructive Feedback (1)
• How to handle a recall (1)
• How to Negotiate with Customers (8)
• How to Screen and Hire Employees (1)
• iPad (1)
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• Kmart Customer Service (1)
• Managing Employees (2)
• Managing Generation Y (2)
• Managing Product Liability Risk (1)
• Motivating Contact Center Agents (2)
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• PaySimple Customer Experience (1)
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• Recall (1)
• Red Bead Experiment (1)
• Reducing Stress in Contact Centers (2)
• Sears Customer Service (1)
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• Social Media Is Customer Service (27)
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• UPS Driver Gives Camera Middle Finger and Tosses Package (2)
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Most Popular Posts

• Looking for complaint letter response guidelines
• The Corporate Apology: How to Apologize In 5 Easy Steps
• How to Get Any Angry Customer to Back Down
• Telephone Call Flow/Strategy for Contact Centers
• How Should You Handle a Customer Complaint Over Email?
• Helpful Phrases For Dealing with Difficult Customers
• 40 of My Favorite Customer Service Quotes
• How to Handle a Complaint Over Email -7 Simple Steps
• Sample Firing Dialogue
• The Secret of Socrates

Copyright

All content on this blog is copyrighted and licensed by Myra Golden Seminars, LLC.

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