Customer Service Training, Tips, Articles & Videos with Myra Golden
Take a Peek Behind the Scenes of PaySimple’s Customer Service Department | 02/07/2012
I just love going inside Contact Centers and discovering how great companies manage processes to consistently deliver an outstanding customer experience. My customer service keynote presentations are made up entirely of benchmarks of real companies doing really fantastic things.
Today I want to share with you a look inside PaySimple’s Contact Center. In this short video, you will see how PaySimple ensures their customers have everything they need to succeed. PaySimple focuses on making their customer’s lives easier by delivering immediate and accurate answers. Watch this video and be inspired.
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I work with companies that are serious about delighting and keeping customers. My blog includes thoughts, articles, videos, and even rants about customer service. Thanks for stopping by. :)
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Great video and I like the positive vibe in your customer care team and how you try and see it from the customer’s perspective when you’re trying to resolve an issue.
I really think resolving issues in 24 hours is excellent and following up is the most important thing. Clear communication and updates is always required!
Well done.
Comment by Angeli Yuson — 02/10/2012 @ 10:48 PM