Customer Service Training, Tips, Articles & Videos with Myra Golden

Call Center Disaster Recovery: Outage Issue

04/14/2010
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Call Center Disaster Recovery:

Q. Any advice on how a call center can proactively prepare to handle an outage issue?

A. Call centers of ALL sizes must have a solid disaster recovery plan in place. A disaster recovery plan will be of immense help in such situations as:

Natural disaster

Power outage

Equipment failure

Telephone system maintenance, emergency or planned

Construction or reconfiguration of the physical plant

Disruption of business due to civil instability

Here are some really good articles loaded with practical, easy-to-implement ideas for call center disaster recovery

Keeping the Lines Open When Disaster Hits

Building a Disaster Recovery Plan Step-by-Step

Myra looks forward to answering your questions about customer service, contact center management, and customer service training. Please e-mail Myra at info@myragolden.com or tweet her at @myragolden.

Posted in Disaster Recovery
Tags: Call Center

I work with companies that are serious about delighting and keeping customers. My blog includes thoughts, articles, videos, and even rants about customer service. Thanks for stopping by. :)

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