Customer Service Training, Tips, Articles & Videos with Myra Golden
Customer Service eLearning from Myra Golden
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6 multi-media eLearning courses designed and taught by Myra Golden
Experience the courses on our website or upload to your SCORM or AICC compliant LMS
This Customer Service eLearning suite includes 6 courses with Myra Golden leading customer service representatives through field-tested and proven strategies for delivering the very best customer service and the very best customer experience.
Myra Golden’s Customer Service eLearning courses include:
- 6 online video courses for employees to follow on their own
- 12-month access to training
- 5 hours of video training (Users don’t necessarily have to participate in all courses – You’ll choose the topics your employees need)
- Training led by customer service expert, Myra Golden
- Interactive exercises and thought-provoking questions to ensure the learning is adopted and applied
- Quizzes at the end of each module to test learning. (Your employees must score at least 80% in each module in order to “pass”)
- YouTube video skits with exercises to keep your people engaged, get them laughing and help make the learning “stick”
- Printable key points
- Immediate password access on our website
- Ready for uploading to your SCORM/AICC compliant LMS or your intranet website
Get the full story on Myra Golden’s eLearning suite, watch a demo, or register now
Tags: Customer Service eLearning, Customer Service Training, Online Customer Service Training
The Issue is Not the “Issue.” It’s how the issue is “handled.”
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Here’s a “throw-back” customer service training video from our early years. But the point remains relevant today. Most times, the problem the customer experienced isn’t the issue at all.
The company’s response to the presented problem usually ends up being the real “problem.” Service recovery has a significant impact on customer satisfaction because customers are more emotionally involved in and observant of recovery service than in routine or first-time service and are often more dissatisfied by an organization’s failure to recover than by the service failure itself. Enjoy this 90-second customer service training video.
This training video is from our customer service eLearning suite…
Complete Customer Service Training Suite
Our flagship program is comprised of 6 online customer service training modules with video, interactivity, downloadable handouts, and quizzes. You have the option of enjoying our interactive online training right here on our site or on your Learning Management System (LMS).
This course includes: Delivering WOW Through Service, Telephone Techniques, Call Control Skills, How to Handle Difficult Customers, and Email Customer Service.
I work with companies that are serious about delighting and keeping customers. My blog includes thoughts, articles, videos, and even rants about customer service. Thanks for stopping by. :)
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