How to Handle Difficult Customers Video Training

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Call Center Training, Customer Service eLearning, Customer Service Training, customer service videos, How to Handle Difficult Customer, How to handle difficult customers video

HOW TO HANDLE DIFFICULT CUSTOMERS Video Training

Get the full story on the Golden Method right here.

 

Customer Service eLearning by Myra Golden

 

[Video] 15-Minute Skill-Sharpener — How to Handle Irate Customers

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Call Center Training, CSR Training, Customer Service Training, Customer Service Video Training, How to handle difficult customers video, Irate Customer Help, Stop Screaming at Me webinar

Imagine your next phone call is from an angry, irate customer and you’ve only got a few seconds to gain control.

Are you 100% confident you can handle it? If not, watch this excerpt from my popular “Stop Screaming at Me” customer service video training.

 

Like this training? Want more? Please read below.

I promise, after just 90-minutes with me in this special “Stop Screaming at Me” workshop, you will be inspired and thrilled with how much more effective you can be at getting angry customers to back down! And once you’ve gotten a taste of using verbal self-defense tactics and a little psychology on difficult customers, you will be completely STOKED! Get the full story here.

Rachael Ray Tries to Stump a Zappos Rep

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Call Control Tips, Call Control Training, Contact Center Agent Training, Contact Center Training, Customer Service Training, Long-winded caller, Myra Golden, Rachael Ray, Rachael Ray calls Zappos, Zappos, Zappos difficult customer

Word on the street is there is no stumping a Zappos Customer Service Representative. Rachael Ray decided to test that out. Rachael Ray is the infamous long-winded caller nobody likes to get. Watch how the Zappos  Representative handles this “challenging” customer.

Would you have handled Rachael with such poise, openness and professionalism? If not, I need to work with you (and maybe your entire team) for some exciting customer service training. You can check out my customer service training solutions right here.

Related posts:

Polite Ways to Get Long-winded Callers to Cut to the Chase

My Keynote at the 2012 Contact Center Association Conference

Videos from My Zappos Presentation to ICCA

Zappos Clever Marketing at Airports

Customer Service eLearning from Myra Golden

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Customer Service eLearning, Customer Service Training, Online Customer Service Training

6 multi-media eLearning courses designed and taught by Myra Golden

Experience the courses on our website or upload to your SCORM or AICC compliant LMS

This Customer Service eLearning suite includes 6 courses with Myra Golden leading customer service representatives through field-tested and proven strategies for delivering the very best customer service and the very best customer experience.

Myra Golden’s Customer Service eLearning courses include:

• 6 online video courses for employees to follow on their own
• 12-month access to training
• 5 hours of video training (Users don’t necessarily have to participate in all courses – You’ll choose the topics your employees need)
• Training led by customer service expert, Myra Golden
• Interactive exercises and thought-provoking questions to ensure the learning is adopted and applied
• Quizzes at the end of each module to test learning. (Your employees must score at least 80% in each module in order to “pass”)
• YouTube video skits with exercises to keep your people engaged, get them laughing and help make the learning “stick”
• Printable key points
• Immediate password access on our website
• Ready for uploading to your SCORM/AICC compliant LMS or your intranet website

Get the full story on Myra Golden’s eLearning suite, watch a demo, or register now

The Issue is Not the “Issue.” It’s how the issue is “handled.”

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Complaint Handling, Customer Service, Telephone Techniques

Here’s a “throw-back” customer service training video from our early years. But the point remains relevant today. Most times, the problem the customer experienced isn’t the issue at all.

The company’s response to the presented problem usually ends up being the real “problem.” Service recovery has a significant impact on customer satisfaction because customers are more emotionally involved in and observant of recovery service than in routine or first-time service and are often more dissatisfied by an organization’s failure to recover than by the service failure itself.  Enjoy this 90-second customer service training video.

This training video is from our customer service eLearning suite…

Complete Customer Service Training Suite

Our flagship program is comprised of 6 online customer service training modules with video, interactivity, downloadable handouts, and quizzes. You have the option of enjoying our interactive online training  right here on our site or on your Learning Management System (LMS).

This course includes: Delivering WOW Through Service, Telephone Techniques, Call Control Skills, How to Handle Difficult Customers, and Email Customer Service.

Learn more

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