In a couple of hours I will be delivering a very special keynote entitled the Empathy Experience for a new client. I am excited about this keynote because I truly believe empathy is a fundamental business skill. Empathy helps us establish trust and credibility. It helps us get more done through people. It makes us more likable. Empathy creates a workplace of high trust and high morale.
I am just over-the-moon excited about helping my new client cultivate a culture of true empathy. Many of you know I teach through stories. My client today will get rich stories that lay a foundation for empathy and they’ll walk away with 4 keys for cultivating empathy. At the end of my keynote, each participant will set 3 goals for going forward. I can’t wait! As always, I am posting my slides from today’s keynote for the reference of my client and for the education of my blog readers. Enjoy!
It seems like all I’ve done lately is post slides from keynotes! I’ve had 3 keynotes this week and I’m feeling like a real road warrior. But next week I’m in town all week and I’ll get back to sharing customer experience value posts.