Customer Service Training, Tips, Articles & Videos with Myra Golden

Customer Service eLearning

Complete Customer Service Training Suite

Our flagship program is comprised of 6 online customer service training modules with video, interactivity, downloadable handouts, and quizzes. You have the option of enjoying our interactive online training right here on our site or on your Learning Management System (LMS).

This course includes: Delivering WOW Through Service, Telephone Techniques, Call Control Skills, How to Handle Difficult Customers, and Email Customer Service.

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I work with companies that are serious about delighting and keeping customers. My blog includes thoughts, articles, videos, and even rants about customer service. Thanks for stopping by. :)

What I Write About

Absenteeism & Adherence to Schedule (2)
Agent Occupancy (1)
Airline Customer Service (1)
Anti-Bullying (1)
Apologizing to Customers (4)
Apple Customer Experience (1)
Apps I Can't Live Without (1)
AT&T Customer Service (1)
Bank Customer Service (4)
Business Ethics (1)
Call abandonment (1)
Call Center Agent Hiring (4)
Call Center Agent Turnover (6)
Call Center Glossary (1)
Call Center Management (15)
Call Center Measurement (1)
Call Center Reports (1)
Call Center Scheduling (1)
Call Center Technology (2)
call flow (2)
Celebrating Great Customer Service (1)
Comcast Social Media (2)
Comcast Twitter (2)
Complaint Handling (13)
Consumer Feedback (5)
Contact Center Quality Monitoring (4)
Contact Center Technology (2)
Crisis Management (2)
Customer Advocacy (1)
Customer Experience (3)
Customer Loyalty (7)
Customer Recovery (8)
Customer Relationship Management (1)
Customer Satisfaction (4)
Customer Satisfaction Survey (2)
Customer Service (63)
Customer Service Associations (1)
Customer Service Culture (3)
Customer Service eLearning (2)
Customer Service Quotes (5)
Customer Service Research (4)
Customer Service Training (14)
Customer service training videos (5)
customer service videos (2)
Customer Service Week (2)
Customer WinBack (1)
Difficult Customers (24)
Disaster Recovery (1)
Edward Deming (1)
EFTPS scam (1)
Eliminating Unacceptable Employee Performance (3)
Email Best Practices (15)
Employee Empowerment (1)
Employee Relations (1)
Empowerment (2)
Entertainment (12)
Five Minute Fridays (3)
Getting employee buy-in (2)
Growth/Strategy (1)
Guy Kawasaki (1)
How to Ask Customers Questions (1)
How to Get Reps to Express Empathy (2)
How to Give Constructive Feedback (1)
How to handle a recall (1)
How to Negotiate with Customers (8)
How to Screen and Hire Employees (1)
iPad (1)
iPhone 4s (1)
Kmart Customer Service (1)
Managing Employees (2)
Managing Generation Y (2)
Managing Product Liability Risk (1)
Motivating Contact Center Agents (2)
Motivating Employees (7)
Motrin Twitter Mom (1)
Myra Golden (10)
Netflix (3)
Online Customer Service Training (2)
PaySimple Customer Experience (1)
Product Liability Claims (1)
Quality Monitoring (4)
Recall (2)
Red Bead Experiment (1)
Reducing Stress in Contact Centers (2)
Sears Customer Service (1)
Skill Based Routing (1)
Small Business (1)
Small lBusiness (2)
Smiley Face Mirror (1)
Social Media Is Customer Service (28)
Southwest Airlines Customer Service (1)
Starbucks Customer Experience (1)
Starbucks Customer Service (2)
Supervision (1)
Telephone Techniques (8)
Total Quality Management (1)
Training and Development (7)
Uncategorized (30)
UPS Driver Gives Camera Middle Finger and Tosses Package (2)
Work Life Balance (8)
Working in teams (1)
WOW customer service (26)
Zane's Cycles Customer Service (1)
Zappos Customer Experience (5)
Zappos Customer Service (5)

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