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Resources to help you retain more customers through expert complaint handling and WOW customer service.

 

*New* Myra Golden Full Access

Myra Golden Full Access is an exclusive membership program that gives your entire organization a full year of unlimited access to Myra’s live webinar series, library of on-demand training courses, customer service eLearning suite and training kits – at one flat rate. Learn more.

Beyond WOW! – Book
(ISBN 0-9718010-3-7)
Create customers for life and increase your profitability by deploying more that 50 immediate customer retention and growth tactics. Plus, learn to convert angry customers into life-long advocates. View details

Everything You Need for a Total Complaint Handling Training 
(Do-it-yourself Training)
Get your training materials now and equip your employees to deal with difficult customers with diplomacy and tact, say “no” without causing resentment, respond to negotiation ploys, and resolve problems without giving away the store. View details.

Customer Service eLearning by Myra Golden

Our flagship program is comprised of 6 online customer service training modules with video, interactivity, downloadable handouts, and quizzes. Customers have the option of enjoying our interactive online training on our Learning Management System (LMS) or through SCORM modules for their own LMS. Learn more

 

 

Myra’s Monthly Webinars
Every month Myra hosts live webinars for leaders and frontline staff around the theme of dramatically improving customer service value and results. (All broadcast are recorded and available for purchase.) View Myra’s live webinar schedule.