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Resources to help you retain more customers through expert complaint handling and WOW customer service.

*New* Myra Golden Full Access

Myra Golden Full Access is an exclusive membership program that gives your entire organization a full year of unlimited access to Myra’s live webinar series, library of on-demand training courses, customer service eLearning suite and training kits – at one flat rate. Learn more.

Beyond WOW! – Book
(ISBN 0-9718010-3-7)
Create customers for life and increase your profitability by deploying more that 50 immediate customer retention and growth tactics. Plus, learn to convert angry customers into life-long advocates. View details and take a peek inside.

Trainer Facilitator Kits

Fully Customizable Facilitator Kits Using the Myra Golden Training Method

Training Kits Available for the Following Topics:

All training kits include:

Reproducible comprehensive participant workbook that drives home key points and serves as a reference point long after the training is over.

High-impact PowerPoint slide deck that you can use as-is or customize with your logo and specific examples.

Detailed trainer’s notes to help you quickly get ready to train.

Certificate for free consultation with Myra Golden - Consult with Myra about the philosophy, objectives or delivery of this training program before you deliver it!

Delivered digitally so that you’ll have this entire training system at your fingertips in minutes!
How-to hints for delivering the very best training.

HOW TO HANDLE DIFFICULT CUSTOMERS Video Training

Get the full story on the Golden Method right here.

Customer Service eLearning by Myra Golden

Our flagship program is comprised of 6 online customer service training modules with video, interactivity, downloadable handouts, and quizzes. Customers have the option of enjoying our interactive online training on our Learning Management System (LMS) or through SCORM modules for their own LMS. Learn more

Myra’s Monthly Webinars
Every month Myra hosts live webinars for leaders and frontline staff around the theme of dramatically improving the customer experience. (All broadcast are recorded and available for purchase.) View Myra’s live webinar schedule.