Customer Service Webinars

Over the last 8 years Myra Golden Media has grown to become a premier provider of distant-learning business training. Myra started delivering telephone seminars in 2001 with 3 hot topics. Today, Myra Golden personally delivers more than 15 live webinars annually, has produced the popular Golden Method for Complaint Resolution online video course, and monthly she hosts private webinars for organizations looking to get measurably effective training without making a large investment of time or money.

“I really do love your webinars, Myra. They are very well done and extremely beneficial. I always find little helpful hints in your information.”

Kristy L. Bolen, Project Manager,  Carlson Hotels

 

January 28, 2011

Quality Call Center Monitoring

Fine-tune your call monitoring program. Pick up vital new skills in quality contact center monitoring. 

In contact centers, a solid quality call monitoring program makes all the difference. A poorly conceived program can result in de-motivated agents, frustrated supervisors, wasted time, and no improvements in quality. Join me for this encore presentation of a blockbuster webinar where you get cutting-edge advice on every aspect of setting up or fine-tuning your quality call monitoring program from the monitoring form to measurements to coaching to monitoring methods.  

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February 18, 2011

Managing to Eliminate Unacceptable Employee Performance 

Learn to effectively nip unacceptable performance in the bud

All who supervise people willgain tactical insights to help them bring out the best in people at their worst – in such a way that doesn’t cause resentment

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March 11, 2011

Before You Hit Send

How to write business-friendly emails that create emotional connections with customers and leave customers saying “WOW!”

 

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April 20, 2011

Stop Screaming at Me!

11 Strategies to Help You Circumvent, Eliminate, and Minimize Difficult Behavior

May 6, 2011

Social Media Is the New Customer Service

Is your company monitoring complaints on Twitter, FaceBook, and blogs? If not, why not?

 

We know all the social networking communities you need to be listening to and participating in and we can show you exactly how to do it. We can position your company to surprise and delight consumers who post gripes about your brand online.

 

June 24, 2011

Inside the Zappos Contact Center

5 Keys to Creating a Magnificent Customer Experience

September 23, 2011

Delivering WOW

How to make the emotional connection with customers and consistently create warm experiences

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October 28, 2011

Home-Based Shoring 

Serving Customers in My Pajamas

How, when and why to explore an at-home agent program 

In this web event, I’ll share with you everything you need to critically explore whether or not a remote agent program is for your organization.

December 13, 2011

7 Social Media Mistakes Your Company Must Avoid (as you monitor and engage consumers in social networking communities)

Discover the top 7 common social media mistakes companies make when learning to monitor and respond to consumer comments in social media. This webinar is designed to protect corporate reputations and to help companies use social media smarter. 

Investments:
The webinars include a free digital recording. You and your team do not have to attend the live events if choose not to or are unable to, as you will receive the recording within 24 hours of the live event and you can download and save the video.

Individually purchased sessions: $299
Entire series purchased together: $999 

To register for a single event or to purchase the entire series, please click here.