My business is helping companies increase profits by retaining more of their customers through a multi-faceted customer recovery strategy and by creating a customer-centric culture. I do this through my consulting company and through my professional speaking and training.
I run Myra Golden Media for the purpose of helping companies retain more customers. What we do…
- Customer Service Training – Classroom – We are best known for our classroom training – and it is amazing! Our customer service training is led by the industry’s best trainers…experienced, engaging, and energetic. If you poke your head into a Myra Golden training session, you know this training is different. Participant involvement is astonishing. People are having fun and they are completely engaged. Most importantly, the participants are learning real-world strategies that will absolutely empower them to deliver exceptional customer service. Every one of our customer service training sessions is custom designed to meet our client’s objectives and every session delivers a measurable return on investment.
- Customer Service Training -eLearning – Our flagship program is comprised of 50 online training modules with video, interactivity, downloadable handouts, and quizzes. Customers have the option of enjoying our interactive online training on our Learning Management System (LMS) or through SCORM modules for their own LMS.
- Social Media for Customer Service Strategy – As one of the pioneers of social media for customer service, we know all the social networking communities you need to be listening to and participating in and we will show you exactly how to maximize social media for customer service relevance. Myra Golden Media will position your company to surprise and delight consumers who post gripes about your brand online, show you how to build buzz, and how to manage and protect your online reputation.
- Customer Recovery Systems – We challenge managers, directors, and vice presidents of consumer affairs in Fortune 500 companies to rethink and redesign problem handling processes. Our experience and results lead to frontline employees being able to WOW customers through empathy, immediateness of response, our proprietary Golden Method for Complaint Resolution and satisfactory solutions.
- Online Brand Reputation Management – We help clients manage and protect their online reputations. Our services include developing an online presence and managing crisis in areas ranging from a negative viral video to social media attacks.
- Customer WinBack Strategy – Reducing customer defection by 50% will more than double a company’s growth rate, according to Harvard Business Review. We provide strategies to help organizations slash customer defection rates, bring back lost customers, build air-tight loyalty, and increase profits. We give our clients a specific strategy for re-engaging defecting customers, a process for protecting their best customer from defection, and a step-by-step blueprint for winning back lost customers.
That’s Myra Golden Media.
What I do as Myra Golden:
I am a professional speaker who brings passion, energy, and exceptional customization to my audiences and I speak on topics that help companies increase profits by retaining more customers. My presentations are highly interactive, relevant, and even fun. I am known for my stories, humor, and audience engagement. Take a look at some of the nice things my clients have said about my speaking. You can also see video clips of me in action right here.
If you want me to deliver a keynote or a training, Contact Me HERE